If you have a doctor's referral (Verordnung) for physiotherapy, your Swiss health insurance will pay 90% of the treatment costs (100% if referral is due to accident) and once your deductible (Franchise) has been exceeded.

If you do not have a doctor's referral (Verordnung), you have the option of coming to us as a self-pay patient.

Physiotherapy (in Switzerland) is covered by basic health insurance. This means your health insurance will pay 90% (accident: 100%), minus your deductible (Franchise) if your physiotherapy treatment has been prescribed by your doctor. This is known as a doctor's referral for physiotherapy

A physiotherapy Verordnung is valid for three months. But remember to arrange your first physiotherapy appointment within five weeks of its issuance. Failure to do so will make it invalid.

Your Verordnung is no longer valid. You will need to contact your doctor to request a new doctor's referral.

In this case, your doctor’s referral for physiotherapy is no longer valid. Please get in touch with your doctor to arrange for a new Verordnung to be issued. Alternatively, you may come to us as a private patient  (Self-pay patient).

Yes, you can. In that case, you will come to us as a private patient and pay for treatment yourself (Self-pay patient). 

If you are a self-pay patient, you will be coming to us without a valid doctor's referral Verordnung and paying for your physiotherapy yourself. Self-pay patients can book 30-minute or 60-minute treatments. The price for an initial consultation is CHF 170 for 60 minutes and follow-up appointments are CHF 80 for 30 minutes and CHF 160 for 60 minutes.

No, a Verordnung is never valid retroactively. Therefore, any treatment you received prior to having a valid doctor’s referral will be charged privately to you (Self-pay patient).

The medical Prescription for physiotherapy primarily contains information on the diagnosis made and the proposed treatment methods.

Yes. There is an elevator (width: 70 cm; depth: 30 cm) from mezzanine level that will take you to the fourth floor. This is how to get to the mezzanine floor:

If you have a Eurokey, you can access the building via our main entrance (on Stockertrasse) and use the stairlift to reach the lift. 

If you do not have a Eurokey, you can access the building from the courtyard (via Beethovenstrasse), taking you straight to the mezzanine floor.   

Please mention any limited mobility when making your appointment. We will be glad to offer further assistance if needed or desired.

Please bring your valid Verordnung and your health insurance card to your first appointment. If the reason for your physiotherapy is an accident, we will also need the exact date of the accident and the claim number (Schadennummer). 

We also recommend that you wear/bring comfortable clothing. If you have a lower limb problem, shorts may be required or advised.  

Your health insurance will pay for a maximum of nine 25-minute treatments (minus 10% deductible) per doctor’s referral (Verordnung). You do not, however, need to attend all 9 appointments. Only appointments attended will be billed to your insurance.

A new referral is required If you need/want more treatments to be covered by your health insurance. Alternatively, you have the option of having physiotherapy at your own expense (Self-pay patient).

Yes. We have our QualiCert certification, allowing you to claim back the courses on your supplementary health insurance (zusatzversicherung).

Please click on the following link to see how to proceed:  Cancellation Policy - Physio & Co. Note that appointments cancelled too late (less than 24 hours beforehand) will be billed to you privately.   

You have the option of paying by cash or TWINT. If that is not possible, we will send you an invoice.

On principle, yes. Writing additional, extraordinary reports and other such services can take up a considerable amount of time that is not covered by health insurance. Therefore, services beyond the usual/acceptable scope will be charged privately to the patient. 

Yes, you are free to choose your physiotherapist in Switzerland, even if your choice differs from the one your doctor referred you to. You may also switch to a different physiotherapist after beginning your therapy. Note that if you decide to change to a different physiotherapy practice, you will be requested to present the original doctor’s referral (Verordnung).    

Trust and continuity are decisive factors for a positive course of treatment and outcome. That being said, you are free to switch to a different physiotherapist within Physio & Co at any time during your treatment. Furthermore, in the event of sickness or other absences of your physiotherapist of choice, we may have to rebook your appointment to a different physiotherapist within the practice. In these cases, you will be informed by SMS text message ahead of time.

In accordance with health insurance rules, a physiotherapy session based on a doctor’s referral lasts 25 minutes. Individual sessions booked and paid for privately last 30 minutes.

The focus of the first session is on a thorough anamnesis.

You can book appointments anytime via our online booking system or, during office hours, by phone at +41 (0)44 5520237.